PRIVACY POLICY
Customer Information Protection
At Cosben Engineering Pvt. Ltd., protecting your personal and business information is a fundamental part of how we operate. Your trust is essential, and we are committed to handling your information with transparency, responsibility, and the highest standards of security.
1. Our Commitment to Your Privacy
We take privacy seriously and follow strict measures to protect all information entrusted to us:
- Access to customer information is strictly limited to authorized team members who require it to provide products or services.
- We use physical, electronic, and procedural safeguards to protect all data in our systems.
- Our systems and processes are continuously upgraded to maintain a secure environment for information handling.
- Only the information necessary to conduct business effectively and provide excellent service is collected.
- All data is treated as confidential, and internal staff are bound by confidentiality obligations.
- We maintain the accuracy of your information and correct inaccuracies promptly upon request.
- We do not sell or share your information for unsolicited marketing.
- Data Erasure: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Once the purpose is served, or consent is withdrawn, we will erase your data unless its retention is required under other applicable Indian laws (e.g., tax or audit regulations).
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact Information: name, email, phone number, company name, designation
- Business Information: enquiries, RFQs, purchase details, service history
- Website Interaction Data: device details, pages viewed, browser type, general geographic indicators
- Documents shared voluntarily: drawings, specifications, or project details required for solution assessment
Your privacy is a priority. We do not collect personal data unless it is strictly necessary to fulfill our services or legitimate business purposes, in strict accordance with the DPDP Act 2023 and Indian data protection standards.
3. How We Use Your Information
Your information helps us:
- Respond to enquiries and offer suitable solutions
- Provide quotations, fulfil orders, and deliver after-sales service
- Improve our website, support, and product offerings
- Maintain secure and compliant operations
- Provide updates or communication
We use only the information required to complete each purpose lawfully.
4. Online Safety & Security
We prioritize secure online communication and employ:
- Encrypted submission channels
- Firewalls and activity monitoring
- Controlled access to systems and data
- Regular updates to enhance protection
Our website may use analytics tools to improve performance and user experience. Some modern analytics platforms automatically avoid storing IP addresses for enhanced privacy (e.g., GA4 processes geolocation without retaining full IP).
5. Your Rights
- Right to Access: Request a summary of the personal data we process and the identities of any third parties with whom it has been shared.
- Right to Correction and Erasure: Request the correction of inaccurate data or the erasure of data that is no longer necessary for its original purpose.
- Right to Withdraw Consent: You may withdraw your consent at any time as easily as it was given.
- Right to Grievance Redressal: Seek resolution for any concerns regarding your data processing.
- Right to Nominate: You have the right to nominate an individual to exercise these rights on your behalf in the event of death or incapacity.
6. Grievance Redressal & Contact
To exercise your rights or raise concerns, please contact our designated team:
Contact Number: +91 2522 352800
Email: info@cosben.in
Address: Lodha Supremus II, Wagle Estate, Thane (W) 400604, Maharashtra, India.
7. Policy Updates
We may update this Privacy Policy periodically. Your continued use of our website indicates acceptance of the most current version.
TERMS & CONDITIONS
Use of the Cosben Website
These Terms & Conditions govern the use of cosben.in. By accessing our website, you agree to follow these terms in full.
1. Acceptable Use
You agree to:
- Use the website only for legitimate business and information purposes
- Not interfere with the website’s performance or security
- Avoid copying, modifying, or redistributing content without permission
Unauthorized access or misuse may result in restricted access.
2. Website Content Accuracy
We strive to present accurate product and company information. However, specifications, descriptions, or visuals on the website may change without prior notice.
- May change without prior notice
- Are for general understanding and not binding unless confirmed through an official quotation or agreement
Cosben is not liable for errors or interruptions in website content.
3. Responsibility for Access
When using the website, you are responsible for:
- Ensuring your device, browser, and network are functioning correctly
- Keeping login credentials confidential if provided
- Ensuring that downloaded or accessed files are suitable for your use
4. Limitation of Liability
Cosben shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, business interruption, or financial loss resulting from website use
You agree to use the website at your own discretion and responsibility.
5. Indemnification
By accessing our website, you agree to indemnify Cosben against claims arising from:
- misuse of website content
- Unauthorized access or actions performed using your credentials
- violation of these Terms & Conditions
6. Third-Party Links
External links may appear on our site for convenience. We do not control, endorse, or take responsibility for third-party websites or their content.
7. Modifications to Terms
These Terms & Conditions may be updated periodically. Your continued use of the website signifies acceptance of updated terms.
8. Contact Information
For concerns regarding these Terms or our website:
Email: info@cosben.in
Phone: +91 2522 352800
Address: Lodha Supremus II, Wagle Estate, Thane (W) 400604, Maharashtra, India.