#Customer service & support
Complaint & Service Request.
We’re here to help resolve your equipment-related concerns. Please provide the details below so our service team can understand the issue accurately and take the necessary action at the earliest.
For faster resolution, please share a clear description of the complaint along with relevant photographs/videos, wherever applicable. Equipment details such as the Equipment Code, Serial Number, Commissioning Date and Material Handled help us identify the equipment and assess the issue more efficiently.
Our service engineers commission the equipment and come back to it.
4 steps
Grouped so a site engineer can fill it in on a phone
5 MB
Per photograph, video or audio file
Metal Tag
Where the equipment code and serial number come from
Reviewed
By our service team, then the site representative is contacted
One form, four short steps.
The equipment code, serial number, commissioning date and material handled are the four that let us identify your machine and get the right engineer on it. They are all on the name plate.
Before you submit
- Please ensure that all mandatory and relevant information is filled in correctly.
- Provide a valid contact number of the site contact person for service coordination.
- Please mention the complaint clearly and attach clear photographs/videos of the equipment or issue, wherever applicable.
- Equipment Code and Serial Number should be entered exactly as mentioned on the equipment name plate.
- Incorrect, incomplete or insufficient information may result in delays in complaint assessment or resolution.
- Submission of this form constitutes acceptance of our Terms & Conditions.
- Complaints will be reviewed by our service team and addressed based on the nature of the issue, equipment condition, warranty/service terms and applicable Terms & Conditions.
Need assistance?
Our service team is here to help.
Please provide the details below
Fields marked with an asterisk are required.